文|易北辰
“位于北京的西北部,年平均气温8℃,被誉为‘夏都’,国际生态文明示范区延庆今年春分时节,迎来了一个‘超级智慧物种’,就是北京延庆能源互联网绿色云计算中心项目。延庆市政府正大力推进绿色云计算中心的建设和落地。能源互联网项目是延庆整个智慧城市规划的重中之重。”
而在距离北京1213公里外的上海,另一项“超级工程”同样令人瞩目。
“源起于2015年的上海嘉定区‘雪亮工程’正在紧张而有序的开展。与平安城市一样,‘雪亮工程’是基于视频监控的应用、联网和共享,打造互联互通的社会治安防控体系,一言以蔽之,就是让人民大众通过系统和网络共同参与到治安防控工作中去,实现治安防控‘全覆盖、无死角’,意即‘群众雪亮的眼睛’。”
在中国广袤的神州大地上,这样的“智慧工程”正在加速展开,形成一个热气腾腾的繁荣增量市场。智能化转型升级是其背后的时代宏大语境。而细看这些宏大的项目背后,我们竟发现一个熟悉而具体的身影正在贡献着“洪荒之力”。
他是谁?
他就是联想智慧服务。
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24年磨一剑
联想智慧服务“达己为人”
中国儒家文化体系中,自古便有:“穷且独善其身,达则兼济天下。”的处世哲思。在智能化转型的时代语境下,达己为人思潮正渐打破曾坚不可摧的零和博弈论高筑的藩篱。“达己为人”一言以蔽之,就是不断完善和壮大自己,为了更好地为他人和社会服务。
智能化转型的赛道之上,我们发现联想智慧服务,24年来写下的路径,竟与达己为人形成了同频共振。
具体来看:
1)缘起
联想服务始于1995年,最初定位是做自家PC产品的维修,随后逐步建立起完善的服务体系,并借助收购IBM PC业务后的国际化契机,开始了服务增值转型,一方面把服务的品牌从联想拓展到了多品牌,另一方面也开始接受企业IT运维服务外包。到最近几年,联想服务业务开始了全新的智能化转型服务。据联想集团2019财年上半年,智慧服务业务的总营收已达22.2亿元人民币,较上年同期增长42.1%,已事实上成为了联想中国区业务增长的新引擎。
2)路径
对于中国的客户和市场,联想提出了智慧中国战略,具体到智慧服务,从2018年针对不同类型的大中小型客户联想进行了区分并给出与之对应的服务体系设计,到2019年,联想智慧服务正式进入战略转型域,也是中国区唯一进入战略转型域的业务。战略转型意味着对传统业务模式进行重构,基于产品和技术的不断演进,服务的模式从以产品驱动为核心已转变为彻底的围绕客户为中心的模式。
联想智慧服务是最大的ICT设备服务提供商,提供全生命周期、全品类、多品牌的服务方案;是最大的IT运维服务提供商,提供一站式IT外包,桌面/数据中心以及私有云/混合云运维服务;联想智慧服务还是领先的智能化转型专业服务提供商,智能化转型业务也是目前最令人激动的业务突破点。
3)野望
“联想服务已进化到3.0时代,将A(AI) 、B(Blockchain区块链) 、C(Cloud Computing云计算)、 D(Big Data大数据) ,与联想的S(Services服务)深度融合,形成联想智慧服务新模式,提供软硬件+内容+服务平台的一体化解决方案。”
联想集团执行副总裁中国区总裁刘军在Tech World期间表示:“智能变革将围绕社会、行业、企业和个人四个层面, 创造全新价值。联想中国也将为此布局, 全速推进。”
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VS BAT
我们不一样
智能化转型,数字化升级,BAT是绕不开的一个话题。
智能化转型赛道上,BAT来势汹汹,为什么是联想智慧服务?联想智慧服务有何优势?
联想集团副总裁、中国区服务业务总经理戴炜的几个观点很犀利:
1)联想拥有更强的服务落地能力。第一个优势是全面的服务网络建设。联想智慧服务与BAT有一个很大的不同,联想的产品线非常长,从消费端手机入口到后面的超算,每一个产品线都有,产品线这么长对服务带来的挑战和BAT不一样,首先是网络,今天联想可以在1-6级城市100%覆盖,这是2400多个城市,意味着在一个农村,如果这个客户需要数字化转型服务,我们也可以提供。比如为农村的苹果种植提供智慧农业解决方案,在延安下面的延川县梁家河,可以调用延川县的IT服务站工程师去做苹果的IT服务部署。从县城调服务站做更多的部署,今天BAT做不了,这是一个大规模产品所带来的服务网络。
2)联想更具大型企业级服务管理优势。第二个优势,大型的服务项目管理,这是一个专业的行业叫ITSS,即信息技术服务标准, ITSS做的是什么?就是一个对于IT服务过程中的管理,这个里面考验很多的东西,比如说流程、系统、人员素质。联想服务是两届奥运会,北京奥运会和都灵冬奥会,以及上海世博会整个赛事的IT运维服务商,做大型服务的时候很重要的基础是流程管理和整个IT服务管理。联想智慧服务在这方面的能力久经考验。
3)智能化技术。联想智慧服务在探索一个称之为魔方的产品,这个产品即使拿到海外去对标,也是一个非常智能化的系统,例如:智能化魔方系统不仅打通了Wechat、Web、APP、Hotline等服务通路,可以实现包括图片、语音、表情、文字、视频和文档的多样化沟通,还能够在服务全程采用语义识别技术来实时监控客户情绪变化。更神奇的是,它可以通过多维度条件筛选,以及用户/工程师标签匹配对应规则,为用户智能匹配最懂这位用户的客服,进而提升用户满意度。实际上,联想不仅将智能化魔方系统用于自身服务系统的升级和改造,同时还将这一服务解决方案打包,帮助更多企业智能化转型。比如零售业、汽车业等需要大量接待用户来电和咨询的企业,都可以借助联想的智能化魔方系统提升服务质量,降低服务成本。
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“智慧之路”
智慧赋能,加速行业数字化转型
历经设备服务的1.0时代,IT运维的2.0时代,现已进入以客户为中心的智慧服务3.0时代,智慧服务作为联想中国区唯一跨入联想转型域的业务,正全面布局全行业、多领域的智慧服务智能生态。多个行业案例,覆盖智慧城市、智慧安防、智慧能源等多个领域,直观的展现了联想智慧服务全面为行业赋能,助力和陪伴企业完成智能化转型的愿景。
开篇北辰哥提到了,北京延庆“能源互联网绿色云计算中心”和“雪亮工程”,项目联想智慧服务具体扮演什么样的角色呢?
具体来看:
在智慧城市领域,联想服务以智慧城市生态整包式运营商的身份,全面承接北京延庆“能源互联网绿色云计算中心”这一国家级战略项目。凭借联想优秀的业界口碑和资金运作能力,为项目提供金融服务,同时,从项目顶层设计、整体运维、资源统筹以及生态资源引入等多个维度输出整合性的解决方案,充分发挥了延庆的能源先天优势,打造行业标杆级别”新型智慧城市”。破解了此类项目工期长、资金缺口大、技术要求高等多个难题。这一项目作为延庆新型智慧城市建设的重要基础,位列国家能源局公布的首批55个“互联网+”智慧能源示范项目名单第一位。预计到2020年,该中心规模可达到6000多个机柜,50000多台服务器。
在连续两次被写入中央一号文件的“雪亮工程”项目中,联想服务为上海嘉定区打造了包含“一个城区安全联控平台、多个大数据计算中心、万余个数据采集高清摄像头的整体监控网络体系”。并提供了成本可预期、集齐咨询、交付、安装、支持、资产回收在内的维护公共安全的智能物联网解决方案,同时融入了“以租代购”的新模式。在整个方案中,实现全城市覆盖、全网络共享、随时随地可控,推动生态体系的数字化、智能化、系统化升级,加速“雪亮工程”的落地。
目前中国有超过500个城市正在建设智慧城市,已成为全球最大的智慧城市实施国。从安全到交通、金融、政务、医疗、社区、能源等领域,都有一批企业在基础设施层、技术层、应用层提供行业解决方案。根据市场调查机构IDC预测,2023年全球智慧城市技术相关投资将达到1894.6亿美元,中国市场规模将达到389.2亿美元。IDC最新发布的2020年全球数字化转型预测,到2023年,数字化转型支出在ICT总投资中的占比将从目前的36%增至50%以上,增长最大的领域是数据智能与分析领域,而这都在联想智慧服务的业务范畴当中。
在刚刚过去的联想Tech World2019上,联想集团执行副总裁兼中国区总裁刘军表示,希望3年内,智能物联转型业务的收入能超过联想中国总营收的25%。刘军认为,这是一场百年难遇的历史性机遇,中国拥有超大规模市场、完备的产业链、全球领先的技术,以及在AI、5G应用方面的优势,中国有望成为全球智能变革的引领者。
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